Blacklane PASS Airport Concierge

Our Madrid airport concierge provides you with a hassle-free way to travel through MAD. Whether it’s a departure, connection, or arrival we are there to help with your every need. Our agents alleviate the stress of check-in, finding wheelchairs, suitcases, lounges, and the slow lines. Our specialty is making sure that your experience at MAD isn’t rushed or stressful so you can focus on business, family, or simply relaxing.

With Blacklane PASS, you no longer have to worry about lines at MAD anymore. Our dedicated agents are waiting for you at the curb, keen to help with check in, usher you to the front of security and customs, assist with baggage, and escort you to your boarding gate without you having to worry about a thing. On arrival, one of our dedicated agents finds you at the arrival gate patiently waiting to help with baggage. They’ll then take you through an express security and customs process. Afterwards, one of our agents will stay with you to track down safe ground transportation. On transit flights, our MAD team members assists you from gate to gate, and in between they are helping you get quickly through security clearance and rechecking baggage if necessary.