FAQ

Why do you need my passport details?

In some airports, our Blacklane PASS agents need to know your nationality and passport number in advance to escort you through immigration. We will only ask for these details if you make a booking at one of these airports.

How do you guarantee fast-track immigration?

At the airports we service, we have full access to a separate, fast-track immigration and customs line..

Can I use a different name from my own for the pickup sign?

Yes, if you would not like your name written on our sign, you can use a different name. Simply include your request in the “Special requests” box at the end of your reservation form.

How does my Blacklane PASS agent find me?

For our arrival and transfers service, our agent will meet you right at your gate. Please look for an agent holding a sign with your name. For our departure service, an agent will meet you curbside at your airline’s terminal. Our agent will call you ahead of time to find out when you’ll be arriving at the airport and request a call from you when you’re ten minutes away from the airport.

Can I book Blacklane PASS for someone else?

You can absolutely book Blacklane PASS for someone else. Simply log in to your account and enter the passenger’s information. If the itinerary and confirmation need to go to another person, please be sure to update the trip contact in the booking process.

What if I can’t find my Blacklane PASS agent?

If you can’t find your Blacklane PASS agent, please contact us at one of the following numbers:
USA: +1 (646) 652 0731
UK: +44 (203) 808 6408
Germany: +49 (30) 20163900

What is your cancellation and refund policy?

We offer free cancellations or booking changes if you cancel or change your booking 48 hours before your scheduled service. If you cancel or change between 48 – 24 hours of your scheduled service, a cancel or change fee of $75 USD will be applied. If you cancel or change within 24 hours of your scheduled service, no refund will be provided and you will be charged the full booking fee.

What airports do you serve?

We serve over 500 airports worldwide, a full list with pricing and availability can be found here. We’re always working to add more airports so that more passengers can enjoy the benefits of Blacklane PASS. If your airport is not currently listed, please contact us and we will do our best to help you with your booking.

How do I book Blacklane PASS?

Booking Blacklane PASS is simple! Get started here.

Can I book ground transportation through Blacklane PASS?

Yes, you can book¬†Blacklane’s professional driver service here.