Services

Upgrade Your Airport Experience

Blacklane PASS is the world's first airport meet and assist and fast-track service with a unified VIP travel experience at over 500 airports worldwide. Our airport departure, connection, and arrival services are priced competitively and tailored to your needs: from executive travel and high-profile individuals, to large groups and families.

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Airport meet and greet

Departures

Our departure service will get you to your flight quickly and effortlessly. Your Blacklane PASS Concierge will be waiting for you at the curbside and provide:
  • Baggage assistance

    We will carry all your luggage and escort you to your airline’s check-in area. If desired and available at your airport, we can also protect and insure your bags at one of the airport’s secure wrapping stations. (Security wrapping fees are not included in Blacklane PASS service)

  • Claiming VAT refunds

    Obtaining tax refunds for your purchases abroad doesn't need to be complicated. Your Blacklane PASS Concierge knows the local procedures to expedite and maximize your refund before your departure.

  • Check-in

    We determine the fastest check-in option based on your airline and frequent flyer status, including access to priority and private check-in counters, when available. Your Concierge will assist with travel documentation, seat selection, and baggage options.

  • Fast-track security, immigration and customs clearance

    Avoid waiting in line and juggling carry-on bags and travel documents — we will whisk you through airport security, immigration, and customs, and in some cases, escort you through exclusive lanes.

  • Duty-free shopping assistance

    With hundreds of stores to choose from at some large airports, duty-free shopping can be time consuming and overwhelming. We can tailor your shopping experience to your tastes and budget, and help you access any available discounts.

  • Lounge access assistance

    Not all lounges are created equal. We can advise on free options with your frequent flyer status, airfare class, and loyalty cards, or paid options at airline lounges, alliance lounges, and third-party lounges. (Lounge entry fees are not included in Blacklane PASS service)

  • Escort to Gate

    Your Blacklane PASS Concierge will make sure you board on time and with minimal wait, providing access to special airport services and priority boarding options when applicable.

Airport assistance

Connections

Our connection service can handle all types of connecting flights within the same airport: domestic-to-international, international-to-domestic, and international-to-international. Transfer service allocates three hours per traveling party, but we can make accommodations on a case-by-case basis. Your Blacklane PASS Concierge will be waiting at your arriving gate ready to help with:
  • Terminal transfer assistance

    Finding your connecting flight gate doesn’t have to be stressful when changing terminals. We take into account the time between your flights to ensure you arrive relaxed and on time.

  • Expedited security, immigration, customs and baggage recheck

    Whether you’re transferring to a domestic or international flight, we will expedite any necessary security, immigration, and customs procedures, as well as recheck your bags, if needed.

  • Escort to lounge and gate

    When time allows, relax in the lounge and count on us to get you to your next flight quickly and painlessly. (Lounge entry fee not included in Blacklane PASS service)

Airport meet and assist

Arrivals

Whether you’re returning home or arriving to your vacation or business destination, our arrival service is designed to get you out of the airport quickly and efficiently. Your Concierge will be waiting at the gate and provide escort for:
  • Fast-track immigration

    Let us escort you through priority immigration lanes at hundreds of airports worldwide, when applicable. We can help with immigration procedures upon arrival. Don’t spend unnecessary time waiting in line or dealing with complicated immigration policies.

  • Baggage assistance and porter service

    We will escort you to the correct luggage carousel and carry your bags through customs to your final ground transportation option.

  • Customs control

    Your Blacklane PASS Concierge will whisk you through customs control and advise on any tax minimization strategies pertaining to any valuables you are carrying.

  • Safe ground transportation

    We can help arrange safe ground transportation options that fit your budget and group size.